Upload Images via Text Files and URLs

Overview

This article will describe how to upload images to your order using text files and URLs.

Create an Order

To see the image upload options, click on "Orders" on the menu on the left of your screen, and then click on "Create New". You will see either the Text File upload option or URLs upload option below:

Upload Text Files

After clicking "Continue" on the Text File upload option and selecting a specification for your images, you will be taken to the web upload page to upload the Text File for your images.

The web uploader will accept either a CSV or text file with your images. Be sure to review the instructions on how to structure your text files so there are no issues or delays with your upload.

Upload Image URLs

After clicking "Continue" on the Image URLs upload option and selecting a specification for your images, you will be taken to the web upload page to upload the URLs for your images. Be sure to only add one image URL per line to avoid delays or issues with your upload.

Upload FAQs

Why Is My Upload Taking So Long?

Customers who experience longer than normal upload times, are most likely be due to the upload speed (provided by your ISP) and/or file size of the images you are uploading. For instance, JPGs are relatively small in file size compared to TIFFs, which may make a significant difference in upload times for orders with the same amount of images.

If you are experiencing this issue with the web uploader, we recommend trying out the FTP upload option for images with larger file sizes.

You can learn more about our FTP upload option below:

• FTP guide

Why Aren't The Thumbnails Showing The Images I Uploaded?

When you upload your images, especially with a large order or file size, our system may not immediately recognize your images. This is especially common when uploading via the FTP uploader, as it takes longer to process the image thumbnails into your account. If your thumbnails don't immediately show your images, we recommend checking back in within an hour and then the thumbnails should be up to date.

Why Do I Get An "Error - File Type!" Pop-Up When Uploading My Image?

This happens when incompatible file formats are uploaded, such as RAW file formats. We only accept RAW file formats through our FTP uploader due to the large file sizes that RAW images can have. 

Uploading Duplicate Images

If you accidentally upload duplicate images into a single or multiple orders, don't worry; Pixelz has a default process for handling them. When duplicate images are uploaded within 7 days, meaning images with the same data, into the same specification, Pixelz will automatically flag them as duplicates.

For example, if you upload 10 images with the web uploader and two are duplicates, you may only see 8 images when you go to confirm your order, as Pixelz has flagged the duplicates. 

Charging and Processing Duplicates

Pixelz will always try to catch and flag duplicates before they are submitted to an order. This way, you will not be charged for any duplicate images that are processed. If you do end up being charged for a duplicate, we can easily credit your account for the duplicate images. 

When your images are returned, we will return to you the duplicate images, just in case you need them. So if you upload 10 images and 2 of them are duplicates, we will still return the 8 unique images plus the 2 duplicates. 

If you require further information or assistance, please do not hesitate to contact our customer support team at enterprise@pixelz.com or speak directly with your dedicated Customer Success Manager.

Additionally, we would like to encourage you to share your feedback or comments, as they are highly valued and appreciated. Please feel free to leave your feedback in the comment section below.