Filter and Download Order(s)

Table of Contents

Overview

Filter Order(s)

Download Order(s)

1. Download An Entire Order

2. Download Individual Images

3. Download Multiple Images

FAQs

Overview

This article will assist you with viewing, filtering, and downloading your processed image(s) directly on our website, both on an individual level and a batch level. 

💡 Tip & Notes:
1. You have a 30-day post-delivery window to download your files and submit revision requests. Once the image(s) are ready, we strongly recommend saving them to your local storage right away to avoid any data loss.
2.  For higher uploading/downloading speeds when handling a large number of images, please check out our FTP guide

To get started, go to the Orders section (1) on the left menu and click on the order card background (2) to open the Order Detail page. 

Filter Order(s)

There are 2 different filtering menus at the top of the Orders page:

• Status: e.g., Ready for Checkout, In Production, In Generation (AI products are being generated), In Aesthetic Review (AI-generated outputs are being reviewed by human QA to ensure they meet quality standards (accuracy, shape, details) before they move to SAW production), etc..

• Templates (specifications): View orders matching specific templates.

  

Download Order(s)

You have 3 ways to download your order: Download an entire order, individual images, or multiple images.

1. Download An Entire Order

You can download all images from a completed order using two options:

• Quick Download: Click the black Download button at the top left of the order page to instantly download a ZIP file containing all your images.

• Advanced Download: Click the three dots next to the Download button to choose a specific version: Original or Final, available in either Full res (High Resolution) or Low res (Low Resolution). 

  Note: From the dropdown from the 3-dot button, you can also download URLs (CSV) of the images

2. Download Individual Images

• Hover over the image you want to download and click the three dots in the top right corner.

• Select whether you want to download the Original or Final version, and choose your preferred resolution.

3. Download Multiple Images

• Select the images that you want to download
  + Batch Selection: Hold down the Shift key, click the first image, and then click the last image to select all images in between.
  + Manual Selection: Hover over the images and check the box in the top left corner of each image you want to select.

• Download: Click the download icon on the action bar that appears at the bottom of the screen.

FAQs

How long will my images be available for download?

• Images are available for download and revision on your account for 30 days after they are delivered.
• Recommendation: We recommend downloading your images to your local computer or storage as soon as they are ready to prevent data loss. Alternatively, you can opt for our paid hosting service to keep them on our site. For more details, please visit our Media Library article.

Why do my image sizes not match my specifications after I download them?

• This happens if you right-click and save the image directly from the Preview mode. Doing this will only save the lower-resolution preview thumbnail.

• Solution: Always use the official Download buttons to get the correct, full-size images according to your specifications.

I click download in my account, and nothing happens.

• The most common cause is a temporary interruption in your internet connection.

• Solution: Please check your internet connection, log out of your account, log back in, and try downloading again.

Additionally, we would like to encourage you to share your feedback or comments, as they are highly valued and appreciated. Please feel free to leave your feedback in the comment section below.