To create a video order, you’ll upload your files via Pixelz Desktop, FTP or a Mobile phone. 

Upload Videos to Pixelz via Pixelz Desktop

Start from Pixelz Desktop

• Go to your Orders page.
• Click on the " Add Order".
• Click "Direct Upload" in "Video Order".

• Upload your videos.

• Choose Video Specifications (bulk select media or individually).

• When all media have a specification attached, the button ‘Create order’ is enabled.

Note: 

• Video Order options are not available for SOLO and SOLO/Free plans.
• All video orders follow the Product ID rule defined within the selected specification.
• If no Product ID rule is configured for the specification, we will create a separate Product per asset. In this case, the system will automatically apply the default rule of “Take all” based on the filename without extension.

• If you need to configure how the final exported video files will be named, please contact our customer support team at cs@pixelz.com or speak directly with your dedicated Customer Success Manager.
   

Upload Videos to Pixelz with FTP

It’s designed for large files: fast, secure, and simple. There are 4 steps: 

1. Get Your Pixelz FTP Keys 

2. Install an FTP Client (If You Don’t Have One)

3. Connect to Pixelz FTP

4. Upload Your Assets

1. Get Your Pixelz FTP Keys 

• In Pixelz, click Account Settings (below your profile picture, top-left)
• In the left menu, select Settings → FTP
• Copy your Host and Username. Your Password will be the same as your Pixelz account password.

2. Install an FTP Client (If You Don’t Have One)

• FTP clients are simple apps that handle the transfer for you.
• We support any FTP client. If you already have one, skip to the next step.
• If you don’t, we recommend FileZilla:
  • Download and install it in your computer.

3. Connect to Pixelz FTP

1. Open FileZilla (or another FTP client).
2. Enter your Host, Username, and Password from Step 1.
3. Click "Quick connect".

4. Upload Your Assets

When connected, you’ll see:

• Left side = Your computer.
• Right side = Your Pixelz account.

In your Pixelz account, open the Upload folder. Inside, each of your specifications appears as its own folder.

Find your video specification:

• Open it.
• Drag and drop your video files into the folder.

Tips for organising your files:

• Use separate subfolders for different products.
• Add color references in the same subfolder as the product videos.
• Or, skip subfolders and use clear filenames so related videos stay grouped.

Done! Your files will immediately be uploaded into Pixelz as a video order.
 

📚 More help:

• How to Place a Video Order

• FTP Guide 

   

Upload Videos to Pixelz using Mobile phone 

With Pixelz, you can send video files straight from your phone to a video order. It’s quick, mobile-friendly, and perfect for capturing and uploading on the go. Here’s how:

1. Start from Pixelz Desktop

• Go to your Orders page.

• Click the Camera icon (next to “Create New”).

   

  You’ll be taken to your Specifications list.

• Select a Video Specification from the list. If you don’t have one yet, you create a new one using the predefined.

2. Scan the QR Code

• After selecting your specification, Pixelz will generate a QR code.

• Scan it with your phone camera and click on the link that is generated. A mobile upload page will open automatically.

3. Enter Your SKU

• On your phone, enter the product SKU to identify which product the videos belong to.

  

• Click on Continue.

4. Upload from Your Phone

• Tap Upload files to open your photo library.

• Grant Pixelz permission to access your library (if prompted).

• Select the videos you want to upload and continue.

5. Check the Upload Status

• Large files may take a little time to upload. You can track progress in two places:

  • On mobile: see the upload status for each file.

  

  • On desktop: the order detail page shows your files being uploaded.

6. Done!

• Once uploading is complete, your videos will appear in the Pixelz order you created in Step 1.
• Click Resume to send your order to production.