Rejection Tool

Overview

This article will assist you with rejecting and correcting any issues with your processed images. At Pixelz, we have a 100% quality guarantee. If your images have an issue, you can use our rejection tool to reject them and have them corrected by our editors within 30 days from the original submission date.

We offer Predefined Comments based on color markups to enhance the Quality Control process. Each markup color corresponds to a specific predefined comment, reducing the need to type out individual notes.

Color Meanings for Predefined Comments

Red -  Remove: Indicate elements or areas that should be removed.
Orange - Smooth: Highlight areas that need smoothing or blurring.
Yellow - Clean: Mark regions requiring basic cleanup or touch-ups.
Green - Straighten: Identify elements that should be straightened or aligned.
Blue - Reduce: Suggest reducing creases, imperfections, or other attributes.
Purple - Shape: Emphasize shaping adjustments or contours.
Black - Restore: Mark areas that need restoration to the original input.

For Professional customers, an "Other" color option is available. This color is designated for adding general retouch instructions or additional feedback that doesn’t fit into the predefined categories.  

Enterprise customers can also access three additional colors to provide custom comments related to specific feedback requirements. You will also have the General Comments section, which will allow you to provide comprehensive retouch instructions.

Below are 3 ways that you can reject your image(s).

Rejecting a Single Image

• Right-click on the image you need to reject and click 'Reject', and the AIV (Advanced Image Viewer) will appear.
• Then click the "Comment" button on the Quality section on the right of the screen, and the markup tools will appear.
• Choose a pre-defined color from the upper left corner and start marking the image.
• After adding your markups, just click "Reject". You can also click "Save" to save the comments for revision before rejecting the image. 

If you have any actively rejected images in production, their status will also appear in your order like so:

*Please note that you can also reject individual images from a partially completed order without having to wait for the entire order to finish.

Rejecting an Entire Order

• Click on the 'Order Options' drop-down menu on your order and select 'Reject Entire Order'
• The page will lead you to the rejection cart. Click 'Add a Rejection' and from there, you can provide a detailed reason for what needs to be re-edited for all images in the order.
• For example, if all the images have a white background and you need a transparent background, you would write, 'Replace white background with transparent background for all images'. Once you've provided a reason for rejection, click 'Save' and 'Submit Rejections'. 

If you would not like us to re-process your images but would like the rejection to be counted in the production performance data and appear in the Insights Reports, you can turn OFF the Reprocess button.

* This button is switched ON by default.

Bulk Rejection

If you would like to reject several images in an order, you can make a bulk rejection following these steps:

• Right-click on the image you would like to reject (hold ⌘ / Ctrl to select more)
• Choose 'Add to Rejection Cart' (if you've done selecting, click 'Go to Rejection Page, if not, click 'Close' to select more)

On the Rejection Page, click 'Add a Rejection' then you will see 2 rejection options:

• If you would like to give the same comment to all of the images, click 'All' ---> Add a comment ---> Save (click 'Add' to make another rejection)
• If you would like to give different comments on different images, select the image(s) ---> click 'Selected' ---> Add markings ---> Add a comment ---> Save

Once you've added all necessary rejections, click 'Submit Rejections'

* Tips: Keyboard Shortcuts

You can see keyboard shortcuts by clicking this icon on the top right of your screen: 

Display Rejection Rate & Rejection Count

On an order level or folder level, after the rejection is made, we show rejection metrics like this: