How to Upload an Order

Overview

This article describes in detail how to create an order on Pixelz:

• Order creation

• Order customization & Important notes

• Order submission

Step 1: Order creation

1. Go to the left menu and click Orders > Create New.

2. Select your edit type:

   • Edit: Upload existing photos/videos for retouching, color grading, or post-production.

   • Generate: Create new images/videos using AI based on your reference assets.

3. Upload your images.

4. Select Specification(s) for your images > Create Order

Note: You must select a specification before clicking the Create Order button. Need help? Check How to Create a Specification.

Step 2: Order customization

Customize and edit your "ready for checkout" order using the following options:

• Order level actions: Edit order name, add more media (images), add comments & markups (use our markup feature), expedite, or place order.

  

• Bulk action: Apply changes to multiple images at once (add comments & markups, change specs, add/remove images, rotate).
  
  

• Single image action: Apply settings to an individual image (same options as bulk action).

  

Important Notes

• Selecting spec: Each image is assigned a single specification. For example, both images can use the same spec, or Image 1 uses Specification A while Image 2 uses Specification B.

• Cancel order: Orders can be canceled before or after placement, but only during the brief window while status is "Ready For Production". Once it changes to "In Production", it cannot be modified or canceled. Cancellation cannot be undone. Postpaid users will receive equivalent free image credits for successfully canceled images.

• Comment & setting conflicts: Please ensure comments align with your spec to avoid processing delays. 
  Example: If you want to markup on garment creases for removal, please ensure you select a spec has garment retouching.

Step 3: Submit & Pay

1. Click Place Order 

2. Choose your payment method: Pixelz Credits, credit card, or PayPal 

3. Confirm payment.

Tips: You can save a credit card under Account Settings > Payment Methods for faster checkout.

That's it! Our team will take care of the rest according to our Professional Turnaround Time of Next Morning 9 AM. You'll receive an email as soon as your images are ready(ensure notifications are enabled in your Account Settings). 

Happy editing!

Need Help?

Contact our support team at professional@pixelz.com or reach out directly to your dedicated Customer Success Manager.