The Pause Feature

Overview

We know that product photography is seasonal for some of our clients. There are times when you don't need to use your Pixelz subscription, and that's why we've created our Pause feature. By putting your account on Pause, you keep all the settings in your account exactly as they are until you again have retouching needs! 

This article will walk you through simple steps to put your account on Pause and introduce you to the Auto-Pause feature.

1. The Pause Feature
2. The Auto-Pause Feature

 The Pause Feature

As mentioned earlier, pausing your account is a feature that allows you to keep all of your customized settings and specifications at a meager $4 per month. Although you won't be able to access your account during this period, we will preserve all your settings so they are ready for use when you need them again.

Here's how to do it:

1. Go to Account Settings --> Subscription Overview --> Change Plan
2. Choose the option of pausing your account
3. Select a reason --> Enter your password --> Pause Subscription

Super easy, right?

The Auto-Pause Feature

We are thrilled to announce the latest improvement to our Pause feature - 'Auto-Pause'! This enhancement is designed to bring even more value to your business. Now, you will only incur charges while actively utilizing Pixelz, which will grant you peace of mind and maximize the benefits of our services.

This means that whenever we see inactivity in your account for one billing cycle, we will automatically pause your subscription so you pay only the Pause fee ($4/month) instead of the monthly subscription fee. You'll receive an email notification when we take this action.

Inactivity Definition:

- No login to your Pixelz account or FTP client

- No image upload

Once you are ready to use our services and the platform again, it's as easy as clicking a button to get back to work. All your specifications and information in your account will be there waiting for you! 

We are determined to go above and beyond for our customers and ensure the best possible customer experience throughout your Pixelz journey - and that includes only paying for what you get! 

If you need any more information or help, please do not hesitate to contact our customer support team at cs@pixelz.com or speak directly with your dedicated Customer Success Manager.

Additionally, we encourage you to share your feedback or comments, as they are highly valued and appreciated. Please feel free to leave your feedback in the comment section below.