Overview
This article will assist you in the event that your payment for your images does not process properly. There are two main scenarios in which your payment cannot be processed.
This article provides you with the information and knowledge necessary to troubleshoot any issues that may occur when making a payment on our website. Our aim is to help you save time and ensure a smooth and uninterrupted experience with Pixelz.
Payment Resolutions
Pixelz uses a secure and verified credit card processing company to make sure your payment information is safely and efficiently processed. In the unlikely event that your payment is not accepted when submitting your images, here are a few steps you can take to try and resolve the issue:
1. Make Sure You Have Sufficient Funds
A common reason payments are not accepted is a lack of funds in an account or that a credit limit (daily, weekly, monthly) has been hit. Double-check to ensure you have sufficient funds in the account you are trying to use to submit payment before submitting your order again.
2. Double Check Your Information
If you know you have sufficient funds available on your credit or debit card, you may have accidentally submitted the wrong card information. Be sure to double-check not only your card information but also your billing information to ensure there are not any mistakes.
2. Check For Fraud
Many times, banks and credit card companies will flag an unknown or new charge online as fraud. If you have sufficient funds and all your information is correct, check your email or call your credit card company or bank to make sure they have not flagged the transaction as fraud.
Transaction is Declined
Pixelz processes payments through a third-party payment gateway called Braintree. When a payment fails, Braintree sends us a code explaining why the failure occurred.
You can use the table below to check why your payment may have failed and get guidance on fixing the issue.
| Decline Code | Braintree Decline Text | Implications |
| 2000 | Do Not Honor | Your bank is unwilling to accept the transaction. You will need to contact your bank for more details regarding this generic decline. |
| 2001 | Insufficient Funds | The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful. |
| 2002 | Limit Exceeded | The attempted transaction exceeded the account's withdrawal limit. You will need to contact your bank to change the account limits or use a different payment method. |
| 2003 | Cardholder's Activity Limit Exceeded | The attempted transaction exceeded the account's activity limit. You will need to contact your bank to change the account limits or use a different payment method. |
| 2004 | Expired Card | The card is expired. You will need to use a different payment method. |
| 2005 | Invalid Credit Card Number | You entered an invalid payment method or made a typo in your credit card information. Please correct your payment information and attempt the transaction again. If the decline persists, you will need to contact your bank. |
| 2006 | Invalid Expiration Date | You entered an invalid payment method or made a typo in your card expiration date. You should correct your payment information and attempt the transaction again – if the decline persists, you will need to contact your bank. |
| 2007 | No Account | The submitted card number is not on file with the card-issuing bank. You will need to contact your bank. |
| 2008 | Card Account Length Error | The submitted card number does not include the proper number of digits. You should check the details and attempt the transaction again. If the decline persists, you will need to contact your bank. |
| 2009 | No Such Issuer | This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. You will need to contact your bank for more information. |
| 2010 | Card Issuer Declined CVV | You entered an invalid security code or made a typo in your card information. Please check the details and attempt the transaction again. If the decline persists, you will need to contact your bank. |
| 2012 | Processor Declined – Possible Lost Card | The card used has likely been reported as lost. You will need to contact your bank for more information. |
| 2013 | Processor Declined – Possible Stolen Card | The card used has likely been reported as stolen. You will need to contact your bank for more information. |
| 2014 | Processor Declined – Fraud Suspected | You are bank suspects fraud – you will need to contact your bank for more information. |
| 2015 | Transaction Not Allowed | Your bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. you will need to contact your bank or use a different payment method. |
| 2016 | Duplicate Transaction | The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service. |
| 2019 | Invalid Transaction | Your bank declined the transaction, typically because the card in question does not support this type of transaction. You will need to contact your bank for more information. |
| 2020 | Violation | You will need to contact your bank for more information. |
| 2021 | Security Violation | Your bank is declining the transaction, possibly due to a fraud concern. you will need to contact your bank or use a different payment method. |
| 2022 | Declined – Updated Cardholder Available | The submitted card has expired or been reported lost, and a new card has been issued. Reach out to you bank to obtain updated card information. |
| 2024 | Card Type Not Enabled | Your account can't process the attempted card type. If you believe your merchant account should be set up to accept this type of card, contact us for assistance. |
| 2029 | Set Up Error – Card | This response generally indicates that there is a problem with the submitted card. You will need to use a different payment method. |
| 2033 | Inconsistent Data | An error occurred when communicating with the processor. You will need to contact your bank for more details. |
| 2034 | No Action Taken | An error occurred, and the intended transaction was not completed. Attempt the transaction again. |
| 2038 | Processor Declined | Your bank is unwilling to accept the transaction. The reasons for this response can vary – you will need to contact your bank for more details. |
| 2043 | Error – Do Not Retry, Call Issuer | The card-issuing bank will not allow this transaction. You will need to contact your bank for more information. |
| 2044 | Declined – Call Issuer | The card-issuing bank has declined this transaction. You should attempt the transaction again – if the decline persists, you will need to contact your bank for more information. |
| 2046 | Declined | Your bank is unwilling to accept the transaction. For credit/debit card transactions, you will need to contact your bank for more details regarding this generic decline; if this is a PayPal transaction, you will need to contact PayPal. |
| 2047 | Call Issuer. Pick Up Card | Your card has been reported as lost or stolen by the cardholder, and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. The card details provided are therefore invalid and you should use a different payment method. |
| 2051 | Credit Card Number does not match method of payment | There may be an issue with your credit card or a temporary issue at the card-issuing bank. You should attempt the transaction again – if the decline persists, use a different card or payment method. |
| 2053 | Card reported as lost or stolen | The card used was reported lost or stolen. You will need to contact your bank for more information or use a different payment method. |
| 2057 | Issuer or Cardholder has put a restriction on the card | You will need to contact your issuing bank for more information. |
| 2059 | Address Verification Failed | PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. You should contact PayPal for more information or use a different payment method. |
| 2060 | Address Verification and Card Security Code Failed | Both the AVS and CVV checks failed for this transaction. You should contact PayPal for more information or use a different payment method. |
| 2067 | Authorization Expired | The PayPal authorization is no longer valid. |
| 2069 | PayPal Blocking Duplicate Order IDs | The submitted PayPal transaction appears to be a duplicate of a previously submitted transaction. This decline code indicates an attempt to prevent charging the same PayPal account twice for the same service. |
| 2070 | PayPal Buyer Revoked Pre-Approved Payment Authorization | You revoked authorization for this payment method. You should contact Paypal or use a different payment method. |
| 2071 | PayPal Payee Account Invalid Or Does Not Have a Confirmed Email | You have not finalized the setup of your PayPal account. Reach out to Paypal for more information or use a different payment method. |
| 2072 | PayPal Payee Email Incorrectly Formatted | You made a typo or are attempting to use an invalid PayPal account. |
| 2073 | PayPal Validation Error | PayPal can't validate this transaction. Contact Paypal for more details. |
| 2074 | Funding Instrument In The PayPal Account Was Declined By The Processor Or Bank, Or It Can't Be Used For This Payment | The payment method associated with your PayPal account was declined. Reach out to Paypal for more information or a different payment method. |
| 2075 | Payer Account Is Locked Or Closed | Your PayPal account can't be used for transactions at this time. You will need to contact PayPal for more information or use a different payment method. |
| 2076 | Payer Cannot Pay For This Transaction With PayPal | You should contact PayPal for more information or use a different payment method. |
| 2086 | PayPal Transaction Limit Exceeded | The settings on your account do not allow a transaction amount this large. You will need to contact PayPal to resolve this issue. |
| 2093 | PayPal payment method is invalid | The PayPal payment method has either expired or been canceled. |
| 2101-2999 | Processor Declined | Your bank is unwilling to accept the transaction. You will need to contact your bank for more details regarding this generic decline. |
If none of the above matches your case, please check the issue on your end by following these questions:
- Have you tried using another card? If you did try another card and the payment still failed, the issue could be on our side. Please contact our Customer Support team at cs@pixelz.com so we can support you promptly.
- Does your card work on other sites? If so, the issue is very likely on our end. Please contact our Customer Support team.
- Have you been using this card at Pixelz, or is this the first time?
- Where was your card issued?
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