Setting Up Your Pixelz Account

Overview

In this article, we'll explain how to perform some basic actions on your account. The content will not only provide instructions on how to change account information but also guide you through how to delete your account.

This article will be divided into four main sections

1. Update Your Contact Information
2. Update Your Password
3. Delete Pixelz Account
4. FAQs

Update Your Contact Information

If you'd like to update your contact information, just follow these easy steps, and you'll be all set!

1. Login to your Pixelz account.
2. Click on "Account Settings" on the menu on the left.
3. Click on "Contact Information".
4. Update your contact information and click "Save Changes".

Update Password

To update your password, follow the same steps above but move toward the "Change Password" button. You will be able to change your password easily.

1. Login to your Pixelz account.
2. Click on "Account Settings" on the menu on the left.
3. Click on "Contact Information".
4. Click "Change Password".
5. Update your password and click "Save New Password".

Delete Pixelz Account

In the event you need to delete your Pixelz account, please complete these steps:

1. Go to "Account Settings" --> "Subscription Overview" --> "Change Plan".
2. Choose the option of canceling your subscription.
3. Select a reason --> Enter your password --> "Cancel Subscription".

Once you complete these steps, your Pixelz subscription will be terminated. The next step should be deleting your Pixelz Account by:

•  "Account Settings" --> "Delete Account" and click the "Delete" button.

Please note that we cannot delete your account if you have orders in production, unpaid invoices, or active subscriptions. Also, if you decide to cancel your subscription with Pixelz, you will still have access to your account until the end of your billing cycle. 

Before requesting the deletion of your account, please know that all of your current orders, specifications, and settings will be permanently deleted and will not be recovered at a later date. We also cannot restore your account, and you will need to set up a new account if you choose to use Pixelz in the future.

FAQs

1. What Happens If I Didn't Receive My Activation Email

If you created a Pixelz account and did not receive your account activation email in your inbox, the first thing you should do is check your SPAM, Junk, or Trash folders. Sometimes, Pixelz emails get filtered out the first time they come through to a new user's inbox. If you find your Pixelz emails in one of these folders, be sure to add us to your address book or mark it as "Not SPAM" so you will be sure to receive your transactional emails in your inbox.

If you have checked all your email folders and still cannot find the activation email, please get in touch with our Customer Success team at cs@pixelz.com, and they can resend it to you.

If you need any more information or help, please do not hesitate to contact our customer support team at cs@pixelz.com or speak directly with your dedicated Customer Success Manager.

Additionally, we would like to encourage you to share your feedback or comments, as they are highly valued and appreciated. Please feel free to leave your feedback in the comment section below.