Rejection Tool

Overview

This article will assist you with rejecting and correcting any issues with your processed images. At Pixelz, we have a 100% quality guarantee. If your images have an issue, you can use our rejection tool to reject them and have them corrected by our editors within 30 days from the original submission date.

Below are 3 ways that you can reject your image(s).

Rejecting a Single Image

• Right-click on the image you need to reject and click 'Reject'.
• Use the pen tool to create call-outs on the image, and use the comment box to tell our editors what needs to be corrected. Once your call-outs and comments are added, click on the red 'Reject' button to send the image back for processing.

If you have any actively rejected images in production, their status will also appear in your order like so:

Please note that you can also reject individual images from a partially completed order without having to wait for the entire order to finish.

Rejecting an Entire Order

• Click on the 'Order Options' drop-down menu on your order and select 'Reject Entire Order'
• Provide a detailed reason for what needs to be re-edited for all images in the order.
• For example, if all the images have a white background and you need a transparent background, you would write, 'Replace white background with transparent background for all images'. Once you've provided a rejection reason, click 'Reject.'

Bulk Rejection

If you would like to reject several images in an order, you can make a bulk rejection following these steps:

• Right-click on the image you would like to reject (hold ⌘ / Ctrl to select more)
• Choose 'Add to Rejection Cart' (if you've done selecting, click 'Go to Rejection Page, if not, click 'Close' to select more)

On the Rejection Page, click 'Add a Rejection' then you will see 2 rejection options:

• If you would like to give the same comment to all of the images, click 'All' ---> Add a comment ---> Save (click 'Add' to make another rejection)
• If you would like to give different comments on different images, select the image(s) ---> click 'Selected' ---> Add markings ---> Add a comment ---> Save

Once you've added all necessary rejections, click 'Submit Rejections'

* Tips: Keyboard Shortcuts

You can see keyboard shortcuts by clicking this icon on the top right of your screen: