At Pixelz, we believe all of our customers deserve to be successful on our platform. As an Enterprise subscriber, you are offered our priority support. Based on each case, you can reach out to our Customer Support team, your Customer Success Manager (CSM), or our Customer Success Director. Details are as below:
- Deadline issues
- Giving order instructions, requests
- Technical issues
- Template updates
- Other time-sensitive issues
For the above cases, please contact our Customer Support team at firstname.lastname@example.org and keep your CSM in cc so we can support you promptly.
- Quality issues
- Repeated rejections
- Style guides
- Changes in the account settings
For the above cases, please reach out to your CSM.
- Billing/Pricing related issues
- Subscription related issues
Please contact your CSM for the above cases and keep our Customer Success Director in cc.