At Pixelz, all our customers deserve to be successful on our platform. As an Enterprise subscriber, you are offered our priority support. Based on each case, you can contact our Enterprise Customer Support team, your Customer Success Manager (CSM), or our Customer Success Director.
In 2023, we would like to optimize our day-to-day communication and fasten it up by giving you direct access to our production team.
For the following cases, please get in touch our Enterprise Customer Support team at enterprise@pixelz.com and keep your CSM in cc so we can quickly support you.
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Deadline issues
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Giving order instructions, requests
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Rejections
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Technical issues
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Template updates
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Other time-sensitive issues
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Quality issues
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Repeated rejections or ongoing quality issues
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Style guide changes or adjustments
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Changes in the account settings
Please contact your CSM for the following cases and keep our Customer Success Director in cc.
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Billing/Pricing related issues
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Subscription related issues
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Big onboarding plans and any project that needs an experienced project manager
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Any potential topic that you are concerned about.
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