At Pixelz, we believe all of our customers deserve to be successful on our platform. As a Professional subscriber, you are offered our priority support. Based on each case, you can contact our Customer Support team or your dedicated Customer Success Manager and keep our Support team in cc.
Details are as below:
- Deadline issues
- Giving order instructions, requests
- Technical issues
- Template updates
- Changes in the account settings
- Other time-sensitive issues
For the above cases, please get in touch with our Customer Support team at email@example.com so we can support you promptly.
- Style guides
- Quality issues
- Repeated rejections
- Billing/Pricing related issues
- Subscription related issues
Please contact your Customer Success Manager and keep our Support team in cc for the above cases.
- Our support is available from Monday to Friday
- If you don't know who your Customer Success Manager is, please contact our Customer Support team at firstname.lastname@example.org
- Pixelz currently does not offer phone support as a standard. Phone or meeting support is provided case by case.