Our system only supports single-layered inputs unless you have discussed with your dedicated Customer Success Manager to set up multiple-layered input rules. So if you upload multiple layered images, we will return them to you and credit your account with an equivalent number of free images and notify you in an email.
*Note: If your account is postpaid, meaning you are invoiced monthly, then instead of giving you free images, our system will not charge you for these images when we return them to you.
You can merge the layers in Photoshop and upload your images again in a new order. In case you're not familiar with this action, here's how you can do it:
Open the image in Photoshop >> Select all layers >> Layer >> Merge layers
Please feel free to contact your Customer Success Manager or our Customer Support team at email@example.com if you have any further questions.