Declined Transaction Types
Pixelz uses a third-party payment gateway called Braintree to process payments. When a payment fails, Braintree sends us a code to explain why the failure has occurred.
You can use the table below to check why your payment may have failed and get guidance on fixing the issue.
| Decline Code | Braintree Decline Text | Implications |
| 2000 | Do Not Honor | Your bank is unwilling to accept the transaction. You need to contact your bank for more details regarding this generic decline. |
| 2001 | Insufficient Funds | The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful. |
| 2002 | Limit Exceeded | The attempted transaction exceeds the withdrawal limit of the account. You need to contact your bank to change the account limits or use a different payment method. |
| 2003 | Cardholder's Activity Limit Exceeded | The attempted transaction exceeds the activity limit of the account. You need to contact your bank to change the account limits or use a different payment method. |
| 2004 | Expired Card | The card is expired. You will need to use a different payment method. |
| 2005 | Invalid Credit Card Number | You entered an invalid payment method or made a typo in your credit card information. You should correct your payment information and attempt the transaction again – if the decline persists, you will need to contact your bank. |
| 2006 | Invalid Expiration Date | You entered an invalid payment method or made a typo in your card expiration date. You should correct your payment information and attempt the transaction again – if the decline persists, you will need to contact your bank. |
| 2007 | No Account | The submitted card number is not on file with the card-issuing bank. You will need to contact your bank. |
| 2008 | Card Account Length Error | The submitted card number does not include the correct number of digits. You should check the details and attempt the transaction again – if the decline persists, you will need to contact your bank. |
| 2009 | No Such Issuer | This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. You need to contact your bank for more information. |
| 2010 | Card Issuer Declined CVV | You entered an invalid security code or made a typo in your card information. You should check the details and attempt the transaction again – if the decline persists, you will need to contact your bank. |
| 2012 | Processor Declined – Possible Lost Card | The card used has likely been reported as lost. You need to contact your bank for more information. |
| 2013 | Processor Declined – Possible Stolen Card | The card used has likely been reported as stolen. You need to contact your bank for more information. |
| 2014 | Processor Declined – Fraud Suspected | You are bank suspects fraud – you will need to contact your bank for more information. |
| 2015 | Transaction Not Allowed | Your bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. You need to contact your bank or use a different payment method. |
| 2016 | Duplicate Transaction | The submitted transaction appeared to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service. |
| 2019 | Invalid Transaction | Your bank declined the transaction, typically because the card in question does not support this type of transaction. You need to contact your bank for more information. |
| 2020 | Violation | You need to contact your bank for more information. |
| 2021 | Security Violation | Your bank is declining the transaction, possibly due to a fraud concern. You need to contact your bank or use a different payment method. |
| 2022 | Declined – Updated Cardholder Available | The submitted card has expired or been reported lost, and a new card has been issued. Please reach out to your bank to get updated card information. |
| 2024 | Card Type Not Enabled | Your account can't process the attempted card type. If you believe your merchant account should be set up to accept this type of card, please contact us for assistance. |
| 2029 | Set Up Error – Card | This response generally indicates that there is a problem with the submitted card. You need to use a different payment method. |
| 2033 | Inconsistent Data | An error occurred when communicating with the processor. You will need to contact your bank for more details. |
| 2034 | No Action Taken | An error occurred, and the intended transaction was not completed. Please attempt the transaction again. |
| 2038 | Processor Declined | Your bank is unwilling to accept the transaction. The reasons for this response can vary – you will need to contact your bank for more details. |
| 2043 | Error – Do Not Retry, Call Issuer | The card-issuing bank will not allow this transaction. You need to contact your bank for more information. |
| 2044 | Declined – Call Issuer | The card-issuing bank has declined this transaction. You should attempt the transaction again – if the decline persists, you will need to contact your bank for more information. |
| 2046 | Declined | Your bank is unwilling to accept the transaction. For credit/debit card transactions, you need to contact your bank for more details regarding this generic decline; if this is a PayPal transaction, you need to contact PayPal. |
| 2047 | Call Issuer. Pick Up Card | Your card has been reported as lost or stolen by the cardholder, and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. The card details provided are, therefore, invalid, and you should use a different payment method. |
| 2051 | Credit Card Number does not match the method of payment | There may be an issue with your credit card or a temporary issue at the card-issuing bank. You should attempt the transaction again – if the decline persists, use a different card or payment method. |
| 2053 | Card reported as lost or stolen | The card used was reported lost or stolen. You need to contact your bank for more information or use a different payment method. |
| 2057 | Issuer or Cardholder has put a restriction on the card | You need to contact your issuing bank for more information. |
| 2059 | Address Verification Failed | PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. You should contact PayPal for more information or use a different payment method. |
| 2060 | Address Verification and Card Security Code Failed | Both the AVS and CVV checks failed for this transaction. You should contact PayPal for more information or use a different payment method. |
| 2067 | Authorization Expired | The PayPal authorization is no longer valid. |
| 2069 | PayPal Blocking Duplicate Order IDs | The submitted PayPal transaction appears to be a duplicate of a previously submitted transaction. This decline code indicates an attempt to prevent charging the same PayPal account twice for the same service. |
| 2070 | PayPal Buyer Revoked Pre-Approved Payment Authorization | You revoked authorization for this payment method. You should contact Paypal or use a different payment method. |
| 2071 | PayPal Payee Account Invalid Or Does Not Have a Confirmed Email | You have not finalized the setup of your PayPal account. Reach out to Paypal for more information or use a different payment method. |
| 2072 | PayPal Payee Email Incorrectly Formatted | You made a typo or are attempting to use an invalid PayPal account. |
| 2073 | PayPal Validation Error | PayPal can't validate this transaction. Contact Paypal for more details. |
| 2074 | Funding Instrument In The PayPal Account Was Declined By The Processor Or Bank, Or It Can't Be Used For This Payment | The payment method associated with your PayPal account was declined. Reach out to Paypal for more information or a different payment method. |
| 2075 | Payer Account Is Locked Or Closed |
Your PayPal account can't be used for transactions at this time. You need to contact PayPal for more information or use a different payment method. |
| 2076 | Payer Cannot Pay For This Transaction With PayPal | You should contact PayPal for more information or use a different payment method. |
| 2086 | PayPal Transaction Limit Exceeded | The settings on your account do not allow a transaction amount this large. You will need to contact PayPal to resolve this issue. |
| 2093 | PayPal payment method is invalid | The PayPal payment method has either expired or been canceled. |
| 2101-2999 | Processor Declined | Your bank is unwilling to accept the transaction. You need to contact your bank for more details regarding this generic decline. |
If none of the above matches your case, please check the issue on your end by following these questions:
- Have you tried using another card? If you did try another card and the payment still failed, the issue could be on our side. Please contact our Customer Support team at cs@pixelz.com so we can support you promptly.
- Does your card work on other sites? If yes, it's very likely the issue is from our side. Please get in touch with our Customer Support team.
- Have you been using this card at Pixelz, or is this the first time?
- Where was your card issued?
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