The Pause Feature

We know that for some of our clients, product photography is seasonal. There are times when you don’t need to use your Pixelz subscription and that’s why we’ve created our Pause feature. By putting your account on Pause, you keep all the settings in your account exactly as they are until you again have retouching needs! 

Here's how to do it:

• Go to Account Settings --> Subscription Overview --> Change Plan
• Choose the option of pausing your account
• Select a reason --> Enter your password --> Pause Subscription

Super easy, right?

What's New?

In our attempt to add real value to your business and ensure that you get the most out of Pixelz, we have gone a step further by upgrading the Pause feature to 'Auto-Pause'. We want to give you peace of mind when you are using our services and that you only pay when you are active on the platform.

This means that whenever we see inactivity in your account for one billing cycle, we will go ahead and automatically pause your subscription so you pay only the Pause fee ($4/month) instead of the monthly subscription fee. We will let you know with an email when we do so!

Inactivity Definition:

- No login to your Pixelz account or FTP client

- No image upload

Once you are ready to use our services and the platform again, it’s as easy as clicking a button to get back to work. All your specifications and information in your account will be there waiting for you! If you know ahead of time when you want to pause your account, you can pause your account on your own by following the 3 easy steps above.

We are determined to go above and beyond for our customers and ensure the best possible customer experience throughout your Pixelz journey - and that includes only paying for what you get! 

If you have any questions, please feel free to drop us a message at cs@pixelz.com. We'll be more than happy to be of your help. For more product updates, check out our recent blog post!