Pixelz’s dashboard offers you an instant overview of your account, orders, and our performance. Here you are able to gain transparency both at glance and in-depth, in all areas from general delivery performance to current order progress.
Pixelz Pulse offers you insights into six key performance indicators, namely: Productivity, Quality, Time Savings, Productivity Streak, Reliability, and Average Lead Time.
Productivity is your total image counter.
The primary number is how many images you’ve uploaded for retouching in the last 30 days.
The trend arrow and percentage compare the last 30 days with the previous 30 days.
And to give your current productivity context, we keep a running count of your all-time images processed.
Quality measures how many images are successful on the first delivery in the last 30 days.
The last 30 days are compared to the previous 30 days to create your trend data.
We guarantee your images will be delivered on quality. That means if they don’t meet your standards, you can reject them and we’ll return them within SLA time for free.
Time Savings measures how many hours you’ve saved in-house in the last 30 days.
If you’re trying to determine the cost-benefit of performing post-production in-house versus using a retouching service, it’s a pretty useful number to know.
You might think this is an hours tracker for Pixelz retouchers, but it’s not exactly. Mostly because we have been steadily automating retouching for years in order to improve consistency and efficiency.
However, we do have terabytes of data tracking all the operations we’ve performed editing over 39 million images and counting. And because we isolate steps in order to automate and train specialist editors, we have a very good idea of the standard image processing time for individual steps by a retoucher, regardless of whether that step is currently being handled by a retoucher, script, or AI.
So your time savings are the sum expected timings for each retouching step your image passes through if it were performed by a median human retouched.
Productivity Streak counts how many consecutive weeks you’ve uploaded images for processing.
It’s nice to know when you’re in a rhythm.
Reliability measures how many images were delivered on time in the last 30 days, as determined by your SLA. This is a binary metric. Either an image is on-time or it’s not.
Reliability is one of the most important qualities for any retouching service to provide, so we want to be completely transparent around delivery times - and to be held accountable if we’re ever late - even if it’s only a matter of minutes.
AVERAGE LEAD TIME
Average Lead Time measures the average amount of time from image upload to delivery in the last 30 days.
Note that the trend in this instance is red! That means the lead time in the current period is slower than in the previous period. We will own up to the negatives.
The arrow is still pointing up because the lead time is going up. It may be a little counter-intuitive, but pointing down didn’t really make sense. There just isn’t a perfect mental map solution.
Out of all your Pulse numbers, you can probably expect the most fluctuation here. We’re very consistently on-time and on-quality, but average lead time is more sensitive to circumstance and volume.
Our automated traffic control routes images through our lean digital production depending on the deadline of every single image in the system, which is how we’re able to maintain such a high Reliability Rate. We’re always getting your images back to you as fast as possible—and are extremely aware of your SLA—but lead time will be affected by just how many other images are in the system at any given time, and their respective deadlines.
If you really want to see an astonishing low lead time for your studio as a whole—not just retouching—you should look into Flow production. It’s how major enterprise photo studios are increasing throughput while slashing lead times.
SERVICE LEVEL AGREEMENTS
Your SLAs (Service Level Agreements) are the level of service Pixelz has promised you.
This example screenshot is almost standard for Professional. It promises next morning turnaround by 9:00 a.m. for all images uploaded by midnight user time. That’s true up to the “Guaranteed Daily Capacity,” which is “Custom” in the screenshot, as opposed to the standard 200 images for Pro. (Yes, you can contact us and negotiate custom SLAs.)
Up to 20 images can be expedited per day in 3 hours or less. If you’re not already familiar, to expedite you simply click an “expedite” button on an image or order. It doubles the price of that image, but you’ll get it back lightning fast.
Finally, we guarantee images will be delivered on quality. If they’re not, they can be rejected and will be returned within 5 hours—for free.
Order Feed shows your most recent orders and their status.
You can click on an order to go to it, or press the “+” button to place a new order. You can also filter to just “In Production” or “Ready for Download” with the dropdown menu in the top right corner.
We’ve added a preview thumbnail to make it easier to identify orders at a glance. Up to 10 orders will be listed.
And that’s it! You should now have deeper, more useful insight into your retouching data.
We hope this change helps you make more informed decisions and helps us all identify improvement opportunities. If you have data you’d like to see surfaced, please tell us—we’re always working to improve the platform.
If you have any questions or comments, or if you want to see about adjusting your SLAs, please don’t hesitate to contact your Customer Success Manager or write us at firstname.lastname@example.org or email@example.com, respectively.
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