What to do if you can't find the editing options you need

We have many more specification settings available behind the scenes that are not visible to you within your Pixelz account. Sometimes this is because they are complex and therefore difficult to make comprehensible within a self-service interface. Sometimes this is because they are rarely used so would clog up and complicate the user interface unnecessarily.

In any case, if you have specific requirements that you can't find options for in your account, these can often be met by our Onboarding Specialists adjusting a few knobs and dials in our system. We also have the option to upload specific example images to your specifications to ensure our editors understand your requirements.

Be sure to reach out to your Professional Plan Specialist (during your trial) or our Customer Success Team via professional@pixelz.com (if you're a subscriber) if this is the case.

The limitations of customization on Professional

The editing options and retouching packages available on Professional are based on our years of knowledge of image best practices within e-commerce. In this sense, they aim to cover all of the most common product image editing and retouching requirements in the industry.

Being able to standardize the options available within Professional enables us to drive efficiency in our production, allowing us to pass these savings onto you in the form of the low per-image prices offered - as well as offering our standard next morning turnaround and 3 hours expedite service.

We are happy to make minor tweaks and adjustments to your specifications to fine-tune them to your requirements, however, we cannot create completely custom specifications that deviate significantly from the core options available. 

Depending on the complexity, the initial costs of creating such custom specifications as well as the ongoing costs of ensuring and maintaining a high level of quality and consistency across all of our editing locations and thousands of editors over time is such that we generally reserve such work for our Enterprise level clients only.

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In some cases, we can meet your needs on Professional with a custom onboarding (see below). In other cases, this will not be possible. For example, if you have unique, custom editing requirements that are specific to one-off orders or even single images, then Pixelz is not the right editing partner for you. 

Custom onboarding

If you have a specific, custom specification requirement that we cannot meet within the standard options available plus a little bit of tweaking and adjusting, we might be able to meet your requirements by performing a custom onboarding.

We would need to assess whether it is possible to:

a) create the specification in our system and

b) guarantee image quality and consistency on an ongoing basis

Our Specialists will make this assessment on a case by case basis and get back to you with all the possible options and price per image which would allow us to offer that advanced service to you.