How our System Works

In our production system, we reserve a certain number of images for each Pixelz user that we guarantee will be processed within their standard turnaround time. Additional images will be reviewed by our Customer Support and Production teams to see how quickly we can deliver them back. Depending on the number of images and our capacity, we may have to extend the deadline by more than an additional 24 hours. In these cases, we will reach out to you to set up an action plan.  

For our Professional and Enterprise level users, the Expedite feature works in a similar fashion, with a certain number of images per day that we can deliver.

Detailed DGI per Plan

Below is a table detailing the number of images we guarantee across our plans, along with several real-world scenarios. 

Examples: 

1. A Solo customer that uploads 75 images in one order. Our system will automatically split the order into two. The first 50 images will be in one order, which will be completed within 48 hours using their guaranteed image allocation. The remaining 25 images will have 48 hours added to their original deadline. In case a customer uploads many images exceeding their daily guarantee (x2 and above), the Customer Support team will review with the Production team to see when we can deliver the remaining images. 
2. A Professional customer submits an order of 35 images to be expedited. Our system will automatically split the order into two. The first 20 images will be expedited and returned within 3 hours, with the remaining 15 images will be returned within 6 hours.
3. A Professional customer submits an order of 20 images to be expedited which will not only use up all of their expedited images but also 20 of their daily allocated images, bringing the number of images available for next morning's delivery to 180. 

* Please note that if you are on our Solo Plan with no monthly subscription commitment, then your daily guarantee is 50 images, and you have 24h turnaround time as a standard.