How our System Works

In our production system, we reserve a certain number of images for each Pixelz user that we guarantee will be processed within their standard turnaround time. Additional images will be reviewed by our Customer Support and Production teams to see how quickly we can deliver them back. Depending on the number of images and our capacity, we may have to extend the deadline by more than 24 hours. We will reach out to you in these cases to set up an action plan.  

For our Professional and Enterprise level users, the Expedite feature works similarly, with a certain number of images per day that we can deliver.

Detailed DGI per Plan

Below is a table detailing the number of images we guarantee across our plans, along with several real-world scenarios. 

Examples: 

• A Solo customer that uploads 75 images in one order - Our system will automatically split the order into two. The first 50 images will be in one order and completed within 48 hours following their guaranteed image allocation. The remaining 25 images will have 48 hours added to their original deadline.
• Suppose a Solo customer uploads many images exceeding their daily guarantee (x2 and above). In that case, the Customer Support team will work with the Production team to discuss a delivery plan and inform the customer.
• A Professional customer submits an order of 35 images to be expedited. Our system will automatically split the order into two. The first 20 images will be expedited and returned within 3 hours, with the remaining 15 images will be returned within 6 hours.
• Suppose a customer expedites many images exceeding their daily guarantee (x2 and above). In that case, the Customer Support team will work with the Production team to discuss a delivery plan and inform the customer.
• A Professional customer submits an order of 20 images to be expedited, which will use up all of their guaranteed expedited images and 20 of their daily allocated images, bringing the number of images available for the next morning's delivery to 180.

* Please note that if you are on our Solo Plan with no monthly subscription commitment, your daily guarantee is 50 images, and you have 24h turnaround time as a standard.