Overview

At Pixelz, we believe in total transparency and creating open and honest partnerships with our clients. As a Professional subscriber, you get access to 'Insights' which gives you detailed information on:

• Your usage of our system
• Our service delivery performance

In terms of your usage, you can keep track of how many images you've uploaded in total within a given time period and get a breakdown of how many images have been delivered on each specification (template). 

In terms of our performance, you can track the overall rejection rate, our general on-time delivery rate and the on-time delivery rate for both expedited images and rejected images.

See below for more detailed information.

Insights Reports

Images Delivered Per Template

The pie-chart in this report displays all images delivered in the selected time period sorted by the template. When you hover over the chart you get more insights into that template such as: Template name; Total production time (in the selected time period), average time per image. All templates of the selected time period are also listed below the chart. Templates can be deactivated/activated from the chart by clicking on a template in the list.

Images Uploaded

This column chart displays all images uploaded by your team to Pixelz, within the selected time period. When you hover over the columns, absolute numbers of uploaded images, as well as the delivery date, are displayed.

Reliability

This report is displayed as a stacked column chart, showing you all the images delivered to your account with or without a broken deadline in the selected time period. The green bar indicates images delivered within the deadline and the red bar indicates images with a broken deadline. When you hover over the stacked columns, absolute numbers of delivered images, as well as the delivery date, are displayed.

Quality

When you reject an image in the system, this report will track the number of times you have to do so. This line chart displays the rejection rate for the selected time period. It is calculated from the upload date of your orders.

Rejections are split into "Pixelz Errors" (mistakes from Pixelz's side) and "Extra Requirements" (rejection requests that are not included in your original specification).

If you are seeing a high rejection rate, we'd recommend reaching out to cs@pixelz.com to see how this can be corrected on future orders.

Reliability - Expedited Images

This report is similar to the previous Reliability report, but is correlated to expedited images only. The stacked column chart displays all expedited images delivered to your account with or without a broken deadline in the selected time period. The black bar indicates expedited images delivered within the deadline and the red bar indicates expedited images with a broken deadline. When you hover over the stacked columns, absolute numbers of delivered expedited images, as well as the delivery date, are displayed.

Reliability - Rejected Images

This stacked column chart displays all reprocessed images delivered to your account with or without a broken deadline in the selected time period. The blue bar indicates reprocessed images delivered within the deadline and the red bar indicates reprocessed images with a broken deadline. When you hover over the stacked columns, absolute numbers of delivered reprocessed images, as well as the delivery date, are displayed.