Specifications FAQs

Overview

This article covers the various options available to meet your needs when creating a specification and explains why you need separate specifications for different product types and requirements. It will walk you through the following main sections:

• How to edit an existing specification?

• When and why do you need different specifications for different purposes?

• Retouch packages: why should you stick to the products for which they are intended?

• What to do if you can't find the options you need?

• Custom Onboarding

FAQs

How to edit an existing specification?

To edit a specification, you simply navigate to the Specifications menu and click 'Edit' on the relevant specification.

You now have access to all settings on the specification and can adjust and save.

If there's a lock on the "Edit" button, this means that your specification has been locked, either because there's an order using this specification in your account, or it was last updated from our side. In this case, please contact the Customer Success team at professional@pixelz.com or cs@pixelz.com for any adjustments to the settings.

When and why do you need different specifications for different purposes?

When you submit an order on a specification, all of the images in that order will be edited according to the settings of that specification. 

If you have different requirements for some images (for example, file type, background, size, etc.), you must create a new specification and submit a separate order.

A simple rule of thumb is that you must create a specification for each unique set of requirements.

Retouch packages: Why should you stick to the products for which they were intended?

Retouching is a complex process that is highly specific to particular product types. The retouching required for a model's clothing, for example, is completely different from that required for a watch or a chair.

Retouching only works when we perform the right retouching tasks on the right kinds of products. Each retouch package contains a set of highly specific retouching settings. These settings define which steps the image goes through and which editors with which particular skills your images get assigned.

When you upload a product image to a specification containing a retouch package intended for a different type of product, the editing tasks your images are assigned to are often irrelevant and unnecessary. The result can be that you will see no change in your finished image.

If you are in doubt as to which retouch package is appropriate for your images, please reach out to our Customer Success team at professional@pixelz.com or cs@pixelz.com before you upload your order.

What to do if you can't find the options you need?

We have vastly more specification settings available behind the scenes than are available to you within your Pixelz account. Sometimes this is because they are complex and therefore difficult to make comprehendible within a self-service interface. Sometimes this is because they are rarely used so would clog up and complicate the user interface unnecessarily.

In any case, if you have specific requirements that you can't find options for in your account, these can often be met by our Onboarding Specialists tweaking a few knobs and dials in our system. We also have the option to upload specific example images to your specifications to ensure our editors understand your requirements.

Be sure to reach out to your Professional Product Specialist (during your trial) or Customer Success at professional@pixelz.com or cs@pixelz.com (if you're a subscriber) if this is the case.

Custom Onboarding

If you have a specific, custom specification requirement that we cannot meet within the standard options available plus a little bit of tweaking and adjusting, we might be able to meet your requirements by performing a custom onboarding.

We would need to assess whether it is possible to:

a) create the specification in our system and

b) guarantee image quality and consistency on an ongoing basis

Our Onboarding Specialists will make this assessment on a case-by-case basis. If we are able to meet your requirements, we charge a fee for this custom service.

Please reach out to Customer Success at professional@pixelz.com or cs@pixelz.com to discuss this option.

Can Pixelz Add Watermarks?

Yes, we can. At Pixelz, we offer adding watermarks to your images as a custom setup. However, we do not offer a watermark removal service at this time.

If you need to add a watermark to your images, please contact our Customer Success team at cs@pixelz.com and provide us with detailed examples/references so that we can add this setting to your specification(s).