Download FAQs

Overview

This article will help walk you through some of the most common questions and resolutions that you may encounter when downloading your images.

How long will my images be available for download?

Once your images are delivered to your account, they will remain there for 30 days. After 30 days, the images will be deleted off of your account, as Pixelz does not host images.

We recommend that as soon as your images are delivered to your account and approved, they should be immediately downloaded to your computer or preferred hosting site. This will ensure that your images will not be lost once they are deleted off of your account.

Why do my image sizes not match my specifications after I download them?

When you download your images from Pixelz, make sure that you are downloading them directly from your account. If you right-click and download from preview mode, the size of the downloaded image will be altered and may not match your requested optimized image size.

I click download in my account, and nothing happens.

Many times, an image fails to download due to a failure in an internet connection. Kindly double-check your connection, re-login to your account, and try your download again.

If you still have questions about downloading your images, please contact our Customer Success team at cs@pixelz.com