Overview

This article will describe when and how you can edit or cancel an existing order before it goes into production for processing.

Order Actions

After being uploaded, your images will be in an order. Here are the actions you can take before the order goes into production:

• Customize the order's name
• Change or add more specifications
• Cancel the order
• Add more images
• Add instructions

Customize the Order's Name

To customize your order's name, click the Pen symbol next to the specification's name:

You can only edit the order's name before checking out the order (when the order is in the "Ready for Checkout" status).

Change/Add More Specifications

To change or add more specifications:

• Click the Order Options drop-down menu >> Change Specification
• Turn on/off the specifications you would like to apply >> Update

You can only do this before submitting your order.

For each additional specification, you will only pay 20% of the specification's price, which offers you huge savings on multiple output orders!

Cancel Order

To cancel your order:

• Click the Order Options drop-down menu
• Select "Cancel Order"

This action can be done both before and after submitting your order. However, there is a very small window of time to cancel an order after you submit it and before it goes into the Pixelz production system.

If you notice a mistake or change that needs to be made to an order after you submit it, you can still edit the order if the order status is "Ready For Production".

Once your order has gone from the "Ready For Production" status to "In Production", it cannot be changed or canceled.

Once you've canceled your order, you will receive an equivalent number of free image credits.

Add More Images

To add more images to your order:

• Click the Order Options drop-down menu
• Select "Add Images"

Add Instructions

To add instructions to your order:

• Click the Order Options drop-down menu
• Select "Add Instructions"

Please take a look at this article for more details on how to add instructions to your order.