Why Didn't My Payment Process?

Overview

This article will assist you in the event that your payment for your images does not process properly.

Payment Resolutions

Pixelz uses a secure and verified credit card processing company, to make sure your payment information is safely and efficiently processed. In the unlikely event that your payment is not accepted when submitting for your images, here are a few steps you can take to try and resolve the issue:

Make Sure You Have Sufficient Funds

A common reason that payments are not accepted is due to a lack of funds in an account or that a credit limit (daily, weekly, monthly) has been hit. Double check to make sure you have sufficient funds in the account you are trying to use to submit payment, before trying to submit your order again. 

Double Check Your Information

If you know you have sufficient funds available on your credit or debit card, you may have accidentally submitted the wrong card information. Be sure to double check not only your card information, but also your billing information, to ensure there are not any mistakes.

Check For Fraud

Many times banks and credit card companies will flag an unknown or new charge online as fraud. If you have sufficient funds and all your information is correct, check your email or call your credit card company or bank, to make sure they have not flagged the transaction as fraud. 

If none of the above situations apply to you, please contact our Customer Success team at cs@pixelz.com for further assistance.

Have more questions? Submit a request

Comments

Powered by Zendesk