At Pixelz, we believe in total transparency and creating open and honest partnerships with our clients. As an Enterprise subscriber, you get access to Insights, which gives you detailed information on:
- Your usage of our system
- Our service delivery performance
In terms of your usage, you can keep track of how many images you've uploaded in total within a given period and get a breakdown of how many images have been delivered on each specification (template).
Regarding our performance, you can track the overall rejection rate, our general on-time delivery rate, and the on-time delivery rate for both expedited and rejected images.
Please take a look below for more detailed information.
Images Delivered per Template
The pie chart in this report displays all images delivered in the selected period sorted by the specification. When you hover over the chart, you get more insights into that specification, such as Specification name, Total production time (in the selected period), Total images processed, and Average time spent per image. All specifications of the selected period are also listed below the chart. Specifications can be deactivated/activated from the chart by clicking on a specification in the list.
This column chart displays all images uploaded by your team to Pixelz within the selected period. When you hover over the columns, the absolute numbers of uploaded images and the delivery date are displayed.
This report is displayed as a stacked column chart, showing all the images delivered to your account with or without a broken deadline in the selected period. The green bar indicates images delivered within the deadline, and the red bar indicates images with a broken deadline. When you hover over the stacked columns, the absolute numbers of delivered images and the delivery date are displayed.
When you reject an image in the system, this report will track the number of times you have to do so. This line chart displays the rejection rate in the selected period. It is calculated from the upload date of your orders.
Rejections are split into 'Pixelz Errors' (mistakes from Pixelz's side) and 'Extra Requirements' (rejection requests that are not included in your original specification).
If you are seeing a high rejection rate, we'd recommend reaching out to email@example.com or your Customer Success Manager to see how this can be corrected in future orders.
Reliability - Expedited Images
This report is similar to the previous Reliability report, but is correlated to expedited images only. The stacked column chart displays all expedited images delivered to your account with or without a broken deadline in the selected period. The black bar indicates expedited images delivered within the deadline, and the red bar indicates expedited images with a broken deadline. When you hover over the stacked columns, the absolute numbers of delivered expedited images and the delivery date are displayed.
Reliability - Rejected Images
This stacked column chart displays all re-processed images delivered to your account with or without a broken deadline in the selected time period. The blue bar indicates reprocessed images delivered within the deadline and the red bar indicates reprocessed images with a broken deadline. When you hover over the stacked columns, the absolute numbers of delivered reprocessed images, as well as the delivery date, are displayed.