This article will describe how to add additional instructions to your order or images, to help better communicate your editing needs to the production team.
What Are Instructions?
Instructions allow you to add additional, structured, details to your order or image requirements. For example, if your specification contains background removal but you would like us not to remove props from the image, the instructions interface would allow you to add that type of detail.
The instructions interface does not allow for free-form commenting or asking for editing requirements that are outside the scope of the specification settings or your Pixelz plan. We will cover these scenarios later on in the article and how to address them.
How To Add Order Instructions
To add instructions to an entire order, you can do the following:
1) Click on the Order Options menu on you order
2) Select the Add Instructions option
How To Add Individual Image Instructions
To add instructions to an individual image or group of images, you can do the following:
1) Select the image or group of images you want to add instructions to (hold down shift to select multiple images next to each other, CTR / COMMAND to select images not next to each other)
2) Right-click on one of the images
3) Select the Add Instructions option
Selecting Instructions To Add
Once on the Instructions page, you can select what type of edit you want to specify based on your Pixelz plan and the specification you have set up. First, you will choose an Action, then choose what part of the product receives that action. You can add as many actions as you need to the order to fulfil your instructions.
For example, if you need to remove a prop that is holding up the product, you can choose the action "Remove" and then choose "Props." You can use the search bar on the Where section to quickly find the part of the product you need to add instructions for.
Pixelz Plan Conflicts
If you are requesting instructions that conflict with your Pixelz plan or the specification associated with your order, you will receive a notification that the instruction cannot be added and how to correct the issue.
An example of a plan conflict would be trying to choose Color Change in a PRO Retailer plan. If you tried to choose this instruction option, you would receive a notice to upgrade to PRO Studio, as color changing is only offered in that plan.
Specification Conflicts: Action Required
Many of the actions are actually fundamental settings on you specification or features (such as colour matching or expedite on PRO Retailer) which are accessed elsewhere. When these are selected, rather than creating an instruction, you will receive information on how to edit these settings on your specification or place an order using these features.
An example of a specification conflict would be trying to add an instruction regarding shadow when the shadow add-on has not been added to the specification. If you tried to choose this instruction option, you would receive a notice to update your specification to include a shadow add-on.
Instructions Not Required
If you select an instruction option that is already included in your specification, we will let you know that you do not need to add it again. For example, asking to recreate a part of the product, when that is already included in your retouching package in PRO Retailer.